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Archive for Service and Maintenance

Tomkinson wins the coveted “Center of Excellence” award from BMW

By jrtomkinson · Comments (0)
Thursday, February 10th, 2011

We’re proud to report that BMW of North America recently recognized Tomkinson BMW with one of its annual “Center of Excellence” awards for the first time our history.  Of 49 dealers in our peer group, just two were recognized with this prestigious award for 2011.

The award is based on a variety of criteria, most notably customer satisfaction, sales and service department performance, and customer loyalty.  Everyone here at Tomkinson BMW contributed something to make this possible, and I could not be prouder of our team.

It also goes without saying that we would not have won this award without the support of our loyal customers, who continue to reward us with their business day in and day out.  Understand that we are grateful for this loyalty and promise never to take it for granted.  Even as BMW rewards us for a year of “Excellence,” we recognize that we are far from perfect and will continue to focus relentlessly on opportunities to improve our customers’ experience.

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Categories : Certified Pre-Owned, Customers, Fort Wayne Community, Service and Maintenance, Tomkinson BMW, Uncategorized

BMW Service Shuttle Now Available

By admin · Comments (0)
Wednesday, April 28th, 2010

For our service customers who prefer not to wait at Tomkinson BMW while your vehicle is serviced, we proudly introduce our new service shuttle: a luxuriously equipped X5 Diesel.  Each day from 7:45 to 5:30, we will take our service customers wherever you please within a 15 mile radius.  (Customers with further to travel are of course welcome to a loaner BMW.)

If you prefer to be shuttled home or run an errand at Jefferson Pointe, we’ll deliver you in style!  Also, you’ll have the opportunity to experience firsthand the quietest, most environmentally friendly diesel engine on the road today.  Ask Service Advisor Doug Bontrager for more details!

Tomkinson BMW's 2010 BMW X5 Diesel Service Shuttle. All aboard!

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Categories : Service and Maintenance
Tags : X5 Diesel

BMW 1 Series called “Best Long-Term Test Car of All Time”

By admin · Comments (0)
Tuesday, January 26th, 2010

OK, so the BMW 130i is admittedly not sold in the states.  Still, this story makes a good case for BMW’s engineering and the reliability of the 1 Series in particular.  From BMW: The 130i was recently named the big winner of the long-term test ranking by one of Germany’s leading car journals, Auto Bild.  Covering 100,000 kilometers (more than 62,000 miles) without the slightest problem, BMW’s sporting compact not only achieved the best result throughout the whole of 2009, but also took over overall leadership among all cars ever tested over this distance. In response, the professional car testers gave the BMW 130i their 1+ grade (equal to AAA) and acknowledged BMW’s sporting performer as the “Best Auto Bild Long-Term Test Car of All Time”.

Apart from highlighting the car’s supreme reliability, the testers also lauded the outstanding driving pleasure offered by their car, waxing lyrical time and again in particular about the powerful, fast-revving and very efficient straight-six power unit.

BMW 1 Series named all-time best

The Ultimate long distance runner

This immaculate result achieved by the BMW 130i is the most outstanding outcome of the numerous long-term tests conducted by Auto Bild in 2009. BMW’s five-door athlete completed its 100,000-km marathon within approximately 1 ½ years, covering both short trips and long journeys on the Autobahn. The car completed this demanding challenge without the slightest incident and with both oil con­sumption and brake pad wear remaining extremely low throughout the entire test period.

In their final report the testers also acknowledged the high level of quality they consistently enjoyed with the BMW 130i even after its ongoing stress test. Their bottom line was that this “zero-defect car” did not show even the slightest signs of wear and tear.

Another BMW also in production today already came right at the top of Auto Bild’s ranking in 2008, the BMW 320i Touring covering the entire distance of 100,000 kilometers without one single breakdown or any unscheduled visits to the workshop. Registering just three minor defects in the course of the entire test, the BMW 320i Touring likewise scored the top grade awarded by the editors, a “1”, thus currently ranking No 5 in Auto Bild’s eternal list of long-term test cars.

[Source: BMW]

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Categories : BMW Safety, Service and Maintenance
Tags : BMW 1 Series

501,196

By bmwfortwayne · Comments (0)
Wednesday, November 18th, 2009

That was the odometer reading on customer Hadley Mitchell’s ’95 BMW 318i when he pulled into our service drive this morning.  Actually, we saw this coming – Hadley has been bringing the 318i in faithfully for years.  BMW USA even sent Hadley a watch commemorating the occasion.  Here we are presenting Hadley with his BMW watch.  Special thanks to Dudley Hattaway – third from left – who has been dedicated to keeping that 318i in such fine condition for the past several years.

Hadley Mitchell's BMW 318i in Fort Wayne Indiana

Rick Tomkinson, Hadley Mitchell, Dudley Hattaway, JR Tomkinson, and an experienced 3 Series

By the way, Fort Wayne BMW enthusiast Brian B. holds the Tomkinson BMW title with 531k miles on his ’95 740i, but that vehicle has been parked.  No reason to believe that Hadley cannot surpass that figure in the next couple of years.

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Categories : Customers, Service and Maintenance
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